Terms and Conditions

Terms, Conditions and Controls:
For all users of The EduKey website and application
First: When you use the edukey.com, you agree to the Terms and Conditions, and agree to comply with and act upon them.

These terms and conditions on the website or mobile application state the terms that all users and service providers are bound by while using the website or services. This includes the edukey.com mobile app, website, and more.

Upon accessing, registering and/or continuing to use the Website or Application, you agree to be bound by the terms and conditions mentioned below with immediate effect. The terms and conditions are subject to modification at any time. Your continued use of the site after posting any change means that you agree to the amended legal terms and conditions. The user is responsible for following up on updates and modifications to the terms and conditions. The edukey.com will also notify you of any modification to the terms and conditions.

1- Tariffs:

The edukey.com or the site or the application is: https://theedukey.com/ar or the electronic application of the site is a company: a broker for communications and information technology.

Users: Any natural and/or legal person who has registered as a user with the edukey.com by filling in the data required for registration in the registration field. This term applies to service providers if the context so requires.

Affiliates: the sons and daughters of the user.
Service Providers: They are schools, educational facilities, training centers and/or teachers, who hold a regular license - each according to the license required in its field according to the system - who offer their services on the edukey.com website after they complete the manual registration procedures with the edukey.com.

Package or packages: They are data that contain details of a specific service provided by the service provider. It is displayed on the service providers page, and the service provider has the freedom to create or modify packages, and it contains data related to the package such as: the type of service specifically included in the package - the number of seats available - the registration price in the package.

Data: All personal and/or public data of users or service providers.

Registration request form: It is a form that includes user and/or affiliate data that the user fills out and sends to the service provider in order to request registration in one and/or all of the services it offers in his account with the platform.

2- Introducing the site and how to provide the service

The edukey.com acts as an intermediary between users and service providers. The purpose of establishing the edukey.com is to provide a community service for a fee that will be charged to the service providers as a subscription to the edukey.com. The service provided by the edukey.com is to facilitate users wishing to register for themselves and/or one of their affiliates for a service and/or all of the services offered by the service providers.

The edukey.com allows service providers to create an interactive profile, through which the service provider can view one and/or all educational services or programs it offers (each according to its activity), and allows users to request to apply for themselves and/or an affiliate to register for the services displayed on the service provider's page. It explains in the profile the basic information of the service provider, the number of seats available for each service, and the fees for the service. The service provider is obligated to update this information periodically, and he/she is responsible for the users and before others for the validity of the information contained in his profile, and bears the consequences of displaying false or incorrect information.

The edukey.com allows users to view the profiles of service providers with the edukey.com, and also allows users to submit a registration request form for themselves and/or an affiliate in the services provided by the service providers, for example: the user can - according to the details of the service described in the terms and conditions - submit an application to register one of his affiliates in a class with a service provider (school) offering his services on the edukey.com.

The edukey.com does not itself provide educational services, programs or tutoring, and does not interfere in any way with the services provided by service providers to users. The edukey.com offers its users only the ability to search and find Service Providers, view the services available to them, submit an application for registration with Service Providers and pay via the edukey.com. Service providers offer their services and allow users to request registration for their services, and receive payments from users through the edukey.com. Service providers are responsible to users for the service they offer and are obligated to provide, and for all effects resulting from offering the service and receiving, accepting and fulfilling registration requests, and are solely responsible for complying with the laws, regulations, regulations, standards and standards applied in the country, such as those related to service quality and compliance with regulations and laws.

The edukey.com does not guarantee in any way the type, quality or conformity of any service provided by the service provider to the user, nor does it guarantee the service provider's obligation to provide the service or that the service is not in compliance with applicable laws and regulations, nor does it guarantee the conformity of the services offered on the provider's account The service is for what is actually provided to users.

3- Explanation of Service and Liability:

By using the edukey.com services, the user accepts and acknowledges that:
1- The user himself is responsible for all kinds of actions he performs on the edukey.com, and the edukey.com has the right to take legal measures against users as a result of non-compliance with the terms and conditions.
2- To comply with the terms and conditions and all applicable laws and regulations in the Kingdom of Saudi Arabia.
3- Use the platform and services for lawful purposes only.
4- The information contained in the registration form is correct, and the user is solely responsible for any losses that may arise from any wrong or insufficient information (for example, forgetting the password or providing incorrect information).
5- The user is solely responsible for all ideas, opinions and personal data that he mentions while using the edukey.com services.
6- The user acknowledges the correctness of all data and information provided to the edukey.com, and the user complies with all notices and instructions issued by the edukey.com.
7- The user agrees to receive notifications and advertisements from the edukey.com.

The service provider displays its services on the edukey.com and indicates its official name and logo - if any - and the city in which it is located, its address, type of services available, contact numbers and any additional information that the edukey.com considers required. The user or visitor can review the data of services provided by service providers and the corresponding fees and other details on the main service provider page.

When the user selects one of the service providers, the user will see the data that the service provider writes on his interactive page. The service provider can add different packages for various services or different services according to the circumstances. The service provider (for example) indicates the target educational stage in the offered package, and the grade in which it is included in the package, registration type, registration price and duration, and any other data that will be added in the future and may be considered a basic requirement.

By subscribing to a service provider: the user's request to register for himself and/or one and/or all of its affiliates with service providers. the edukey.com, when registering with the edukey.com as a user, the edukey.com asks to fill in the required data such as: a personal photo - a copy of the latest scientific certificate - a photo of the identity card - a family card, after completing the registration as a user, and when the user wants to register In one of the packages offered by one or more service providers at the edukey.com, the user can choose to submit a registration request with the service provider through the Subscribe Now icon, then the user chooses one and/or all of the packages and submits an application for registration with his main account for himself and/or an affiliate or choose to add an affiliate, and send the registration form to service providers.
The service provider can control the information that appears in its interactive file, and all the data contained in it, and manage it in accordance with the terms and conditions and without prejudice to the laws and regulations in force in the Kingdom of Saudi Arabia.

The process of reviewing, accepting, canceling and rejecting the registration request forms submitted by users is the authority and responsibility of the service provider who receives the form, and the service provider is obligated to clarify the basic information on its interactive page, such as: his personal name and the type of his certificate (in case the service provider is a teacher) or the name of the facility (in case the service provider is an educational facility or a training center) and the license number issued by the competent authority. He is also obligated to clarify the number of seats available for registration in each package, study stage or semester and registration fees. He is obligated to update this information periodically and is responsible to the users and/ or in front of others, the extent of the correctness of the information contained in his profile, and its conformity with the truth, and he shall bear the legal consequences and responsibility resulting from false or inconsistent information.

When the user submits a registration request form with one of the service providers, the user agrees that the edukey.com has the right to send the information and data of the user and the user to the service provider, so if the user submits a registration request form with one of the service providers, the edukey.com by sending the information of the user and its affiliates - provided by the user - and all the data of the user and those belonging to the user to the service provider, and the service provider reviews the data of the user and its affiliates and reviews the registration request, and the service provider is free to accept or reject the registration request.
Before the service provider accepts the registration request sent by the user, and unless the user has benefited from the service provided by the service providers, the user has the right to correct any error in the registration request form sent to the educational facility within 48 hours from the time of sending the request, and this correction is done by contacting the edukey.com Customer Service Center at the following email: theedukey@hotmail.com.

The edukey.com has the right to correct an unintended mistake made by him or one of its employees in the users' requests or data sent to the service provider within 48 hours after the edukey.com became aware of the error.

If the service provider accepts the registration request sent by the user, and unless the user has benefited from the service provided by the service provider, and it turns out that there is an error in the registration request form or the data sent by the user, and this error was made by the service provider, the user has the right to terminate the contract entered into with the service provider and refund the amounts paid to the service provider or submit a request to correct the error with the edukey.com and/or with the service provider within (2) business days from the date of the error, and the service provider is obligated to correct this error.

If the service provider accepts the registration request sent by the user, and unless the user has benefited from the service provided by the service provider, and it turns out that there is an error in the registration request form or the data sent by the user, and this error was made by the service provider, the user has the right to terminate the contract entered into with the service provider and refund the amounts paid to the service provider or submit a request to correct the error with the edukey.com and/or with the service provider within (2) business days from the date of the error, and the service provider is obligated to correct this error.

In any case, the user has the right to cancel the registration request and recover the fees he paid from the service provider within 3 days of submitting the registration application, for any reason the user deems, and the service provider is obligated to return the registration amount to the user (minus any fees withdrawn from credit and transfer companies, etc.) within Duration no more than 30 days.

In the event that the registered educational institution accepts the registration request sent by the user, the user acknowledges and agrees to the period required to implement the service, which is determined by the registered educational institution after accepting the registration request.

The service provider is obligated to notify the users who have applied for registration with their response of accepting or rejecting the application within a period not exceeding 24 working hours from the date of receiving the registration request from the user. In the event the service provider delays in responding after this period, the user may inform the edukey.com of such delay, and the service providers are subject to the action taken by the edukey.com.

All registration prices displayed on the edukey.com are determined by the service provider. When the user's request is accepted from the service provider, this represents an agreement between the user and the service provider, and the service provider is solely responsible for this request.

In the event that the request sent by the user to the service provider is accepted to register for a specific package, the user must pay by pre-payment via the edukey.com, and the payment and transfer of funds to the service provider is completed through the edukey.com as an intermediary between the user and the service provider.

The edukey.com does not guarantee that the services provided by the service providers will be provided on time in a safe and complete manner, that the results that will be obtained from the services will be correct and reliable, and that the quality of the services will live up to expectations, as the role of the edukey.com is limited to notifying the service provider of the registration requests submitted by the user, receiving payment for services from the users and sending them to the service providers.

The edukey.com is not liable to users for any damage or error arising from the contractual relationship that arises between users and service providers, for example: the service provider’s failure to provide the offered service after agreeing to the user’s registration request, and the edukey.com is not obligated to compensate The User for the value of the registration or for the damages resulting from the non-receipt of the service or the failure of the service provider to fulfill his obligations towards the User.

4- The Data:

The edukey.com takes all necessary measures to protect the data, and users and service providers agree that the edukey.com has the right to collect and process data, and use it for various purposes such as advertising, marketing, analysis, etc.

Any data sent by users, service providers and/or visitors on and/or at the edukey.com will be considered non-confidential and non-personal. The edukey.com shall have no obligations with respect to this data. The edukey.com and anyone we designate will be free to copy, correct, distribute, embed and/or otherwise use all data, images, sounds, text, etc. for any and all commercial or non-commercial purposes.

The edukey.com collects, controls and processes data of users and service providers, and keeps the data processed for the provision of the service, customer satisfaction, information collection and marketing for the period which is absolutely necessary for it to achieve these or other purposes. However, the edukey.com may continue to store this data for a longer period as necessary to protect its interests regarding potential legal liability related to the provision of the service.

The edukey.com reserves the right to modify the data policy partially and/or completely, or update its content (e.g.: as a result of changes in laws), and the edukey.com publishes any updates to the data policy on this website, and/or application.

Data that the edukey.com may collect:

1- All data sent by users and/or service providers in the edukey.com.
2- Personal data of registered users with the edukey.com (such as the name and data of the user, the name and data of affiliates, etc.).
3- Browsing data (such as: Internet protocol address, location - town- and information on the pages visited by the user and/or the visitor and/or service providers on websites, the time of access to the website, the browsing time on each page, and analysis of their activity on the site While the edukey.com does not collect this information to associate it with specific users, it is possible to identify such users either directly through that information or by using other information collected.
4- Cookies (i.e., small text files that may be sent and recorded by the websites visited by the user on his computer, and then re-sent to those same websites when the user visits them again.

The data collected by the edukey.com may be used to:

1- Executing a request for any specific user or providing a requested service.
2- Performing a customer satisfaction survey with regard to service quality.
3- Promoting commercial advertisements for others as well as sending advertisements about the company's products and services or performing market research.
4- Analyzing users' behavior, habits, and tendencies in choosing services to improve the services provided by the edukey.com.
5- Sending data to the edukey.com subsidiaries and subsidiaries as well as its partners in different sectors.
6- Improving the users experience at the edukey.com.

The data in hard copy may be processed by automatic or electronic methods, including by post or e-mail, telephone (such as: automated phone calls, SMS, MMS), fax, and any other methods (such as: websites and phone applications).

The data may be processed by natural and/or legal persons acting on behalf of the edukey.com and under specific contractual obligations. Data may be transmitted to third parties to comply with legal obligations to carry out orders of governmental and/or judicial authorities or the edukey.com to exercise its right to defend itself before judicial authorities.

The edukey.com may, in relation to its contractual relations, transfer data to countries other than the country in which it operates. For example: the edukey.com may maintain the data in a database operated by natural and/or legal persons acting on its behalf, and may also transfer data to any country that does not provide the same level of data protection as the country in which the service is provided.

5- General Provisions:

The edukey.com has proprietary and copyright rights arising from ownership of information, documents, software, designs, graphics, etc., that it produces itself and/or purchased from abroad.

The edukey.com may make any changes to the implementation of this Agreement and amend existing materials or add new materials for the purpose of complying with any technical obligations and legislation issued in the future, or for the purposes of improving the service and others. The edukey.com may change services that do not require membership to a form that requires membership. The edukey.com may provide additional services and change some services in part and/or completely. The edukey.com may be unavailable at times to allow maintenance and updates. Although we will endeavor to inform customers in advance that any of the services mentioned are not available, this cannot be guaranteed and we reserve the right to modify or withdraw the service at any time.
The edukey.com has the right to advertise on its website and/or application, and it is also entitled to rent advertising spaces for commercial purposes to any third party, and the advertised materials may differ from the service activity provided by the edukey.com.
The user can close his account with the edukey.com, and the effectiveness of this agreement for the user only when he closes his account.
The user can apply for amicable resolution of disputes, or inquire and provide customer services, by the following mail: theedukey@hotmail.com.
In the event of any conflict between Arabic and English, the Arabic version shall prevail.